PRIVACY POLICY

Last Updated: June 12, 2026

At Litecozy.com (hereinafter referred to as "the Site", "we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

• Personal Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: All payment transactions are processed through secure, encrypted third-party payment gateways (such as PayPal, Stripe, or Shopify Payments). We do not store, view, or have access to your credit card numbers or raw payment details.
• Device & Usage Information: Browser type and version, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site.

2. How We Use Your Information

We use your personal information to provide our services to you, which includes:

• Processing and fulfilling your orders (including arranging for shipping, and providing you with invoices and/or order confirmations).
• Communicating with you directly regarding your transactions, account, or customer service inquiries.
• Screening our orders for potential risk or fraud to protect our platform and customers.
• When in line with the preferences you have shared with us, providing you with information, promotions, or advertising relating to our products or services.
• Complying with any applicable laws, court orders, or regulatory obligations.

3. Sharing Your Information

We share your Personal Information with reliable third-party service providers to help us use your Personal Information as described above:

• We use verified e-commerce platforms to power our online store and infrastructure.
• We share details with authorized payment processors and logistics/shipping carriers (e.g., FedEx, UPS, DHL) to process transactions and successfully deliver your physical orders.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legal rights.

Crucial Commitment: Litecozy.com does not sell, trade, rent, or otherwise disclose your personal information to third parties for their commercial marketing purposes without your explicit and clear consent.

4. Data Security & SSL Encryption

The security of your personal information is essential to us. We implement industry-standard technical and organizational security measures, including Secure Sockets Layer (SSL) encryption technology, to protect your data during transmission across the internet.

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR & CCPA Compliance)

Depending on your geographic location, you may possess specific statutory rights regarding your personal information:

• European Residents (GDPR): You have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, restricted, or entirely deleted.
• California Residents (CCPA): You have the right to request access to the specific categories and pieces of personal information we have collected about you, and to request the deletion of such personal information.

To exercise any of these privacy rights, please contact our data compliance officer using the contact information provided below.

6. Cookies and Tracking

We use cookies and similar tracking technologies to monitor the activity on our Site and hold certain information to enhance your personalized browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be live immediately upon posting with a modified "Last Updated" date at the top of this policy page.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to file a formal complaint, please contact us via email or via physical mail using the official details provided below:

• Customer Support Email: support@litecozy.com
• Business Phone: +852 65441066
• Physical Address: Room 15, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong 999077