SHIPPING POLICY

Last Updated: June 12, 2026

At Litecozy.com, we are committed to providing a transparent and reliable shipping experience. Please review the details below regarding order preparation, delivery times, and related information.

Shipping Origin Notice: To ensure efficient fulfillment and global availability, all orders are processed, quality-checked, and dispatched directly from our centralized fulfillment center in Asia.

Order Preparation Time

All orders are prepared within 1–7 business days (Monday–Friday, excluding public holidays). This includes order processing, quality inspection, and production time.

Orders placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will generally begin preparation the same business day. Orders placed after this time will be processed on the next business day.

Shipping Fees

We offer free standard shipping on all orders. There are no additional shipping charges, handling fees, or hidden costs applied at checkout.

Estimated Delivery Time

Total delivery time is calculated by adding the order preparation time to the shipping transit time. All estimates are based on business days (Monday–Friday).

• Fulfillment & Shipping Origin: Dispatched from our Asia Fulfillment Hub.
• Preparation Time: 1–7 business days
• Transit Time: 15–20 business days
• Estimated Total Delivery Time: 16–27 business days
• Eligible Regions: USA, Canada, UK, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, UAE, New Zealand.

Customs Duties & Taxes

For most destinations, applicable import duties, customs fees, and local taxes are handled transparently. However, depending on local import laws in your specific country or region, customs authorities may occasionally impose additional clearance fees or require specific documentation. The recipient is responsible for complying with these local import regulations.

Tracking Information

Once your package has been handed over to the international shipping carrier, you will automatically receive a dispatch confirmation email containing your tracking number and carrier details. Please note that tracking information may take 24–72 hours to update on the carrier's portal after initial dispatch.

Delivery Delays

While we and our logistics partners strive to meet the estimated delivery timelines, operational delays may occasionally occur due to international customs inspections, seasonal postal backlogs, severe weather conditions, or unexpected carrier transit issues. We appreciate your patience during these rare instances.

Incorrect Address or Failed Delivery

Please double-check and ensure your shipping address is fully accurate and complete at checkout. Litecozy.com is not responsible for shipping delays, delivery failures, or additional redelivery costs resulting from incorrect, incomplete, or invalid address information provided by the customer.

30-Day Return Policy

We stand behind our products with a comprehensive 30-day return policy effective from the confirmed date of delivery. For complete steps on item eligibility, return address instructions, and refund processing, please refer directly to our Return & Refund Policy page.

Contact Information

If you have any questions regarding your shipment status, transit updates, or tracking information, please do not hesitate to contact our dedicated support team:

• Customer Support Email: support@litecozy.com
• Business Phone: +852 65441066
• Physical Address: Room 15, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong 999077