REFUND AND RETURNS POLICY

Last Updated: June 12, 2026

At Litecozy.com, we are committed to providing quality products and a transparent return process. If you are not fully satisfied with your purchase, please review our policy below regarding how returns and refunds are handled.

30-Day Return Policy

You may request a return within 30 days of delivery. Return requests submitted after 30 days from the confirmed tracking delivery date will not be accepted.

Eligibility for Returns

Returns may be accepted under the following circumstances:

• Defective or Damaged Items: Products with manufacturing defects or items damaged during transit.
• Incorrect Items: Items received that do not match the order confirmation.
• Customer-Initiated Returns: Unused items returned due to personal reasons (such as change of mind, ordering the wrong item, or preference changes).

Return Conditions

To qualify for a refund, please ensure that:

• The item must be unused, uninstalled, and in its original condition.
• All original packaging, accessories, manuals, and tags must be completely included.
• Items showing signs of use, installation, modification, or damage caused by the customer will not qualify for a refund.

How to Request a Return

To initiate a return, please contact us at support@litecozy.com and provide your order number, the reason for the return, and clear photos of the item if it is damaged or incorrect. Returns must be authorized by our support team before being sent back. Unauthorized returns without a return authorization number will not be accepted.

Return Shipping Fees and Labels

1. If the return is due to our error (defective, damaged, or incorrect item):

• Return Shipping Cost: Free. We will cover the return shipping costs.
• Return Label: We will provide a prepaid return shipping label via email for you to download and print.

2. If the return is for personal reasons (change of mind, wrong item ordered, preference changes):

• Return Shipping Cost: The customer is responsible for the actual return shipping costs.
• Return Label: The customer must arrange the shipment and use a trackable shipping service at their own expense.

Restocking Fees

Litecozy.com charges $0.00 restocking fees. No fee will be charged to consumers for the return of any product.

Return Address

All authorized returns must be shipped to our official business and operations center listed below:

Litecozy.com Returns
Room 15, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong 999077

Refund Process

Once your returned item is received at our facility and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically within 1–3 business days and applied back to your original payment method. Please note that it may take an additional 5–10 business days for your financial institution or credit card issuer to reflect the funds on your statement.

Exchanges

We accept exchanges for different models or variations. If you would like to exchange an item, please contact us first. Exchanges are processed based on current product availability.

Order Cancellation

Orders may be canceled at no charge before the package has been shipped. Once an order has left our fulfillment center, it cannot be canceled and must follow our standard return process upon arrival.

Non-Returnable Items

The following items are not eligible for a return or refund:

• Items damaged due to misuse, neglect, or improper installation after delivery.
• Items returned without prior authorization from our customer support team.
• Clearance or final-sale items (if explicitly marked as final-sale at the time of purchase).

Contact Information

For any questions regarding your returns, refund updates, or eligibility, please reach out to us:

• Customer Support Email: support@litecozy.com
• Business Phone: +852 65441066
• Physical Address: Room 15, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong 999077