Refund and Returns Policy

Welcome to Litecozy.com.
We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Eligibility for Returns and Refunds

• Defective Products: If you receive an item that is damaged or defective, you are eligible for a return or refund. This includes manufacturing defects or any quality issues.

• Incorrect Items: If you receive an item that differs from what you ordered, we will facilitate a return or exchange.

Timeframe for Returns

You must notify us within 30 days of receiving your order if you wish to initiate a return. Returns requested after 30 days will not be accepted.

Return Process

To start a return, please contact our customer support team at support@litecozy.com. Provide the following information:

• Order number

• Reason for return

• Relevant photos of the item

Once we assess your return request, we will provide a return address and, if applicable, a prepaid return shipping label.

Conditions for Returns

• The item must be in its original condition, including all packaging, tags, and labels.

• Items must not be used, washed, or damaged.

• We reserve the right to refuse returns if the product does not meet these conditions.

Refund Process

Once we receive and inspect the returned item, we will issue a refund within 1–2 business days.
The refund will be processed to your original payment method. Depending on your payment provider, it may take 7–10 business days for the refund to appear in your account.

Return Shipping Costs

• No return shipping fee for items returned due to an error on our part, such as incorrect, defective, or damaged items.

• For returns due to personal reasons (e.g., changing your mind, ordering the wrong product), the buyer is responsible for return shipping costs.

• To assist with high international return shipping fees, we offer a $30 return shipping subsidy. This amount will be deducted from your refund.

Return Address

Litecozy.com Returns
11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
USA

Exchanges

If you wish to exchange an item for a different size, model, or color, please contact us with your exchange preference. We will guide you through the process. No additional handling fees or shipping charges apply.

Order Cancellation

To cancel an order before it has shipped, contact us immediately. Once the order has been shipped, the standard return policy applies.

Restocking Fee

We do not charge any restocking fees.

Need Assistance?

If you have any questions or need further assistance with returns and refunds, contact our customer support team:

• Phone: +1 229-901-9274

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT-8)

• Email: support@litecozy.com

We value every customer at Litecozy.com and are committed to making your shopping experience smooth and hassle-free.