Refund and Returns Policy

Welcome to Litecozy.com.
We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Eligibility for Returns and Refunds

• Defective Products: If you receive an item that is damaged or defective, you are eligible for a return or refund. This includes manufacturing defects or any quality issues.

• Incorrect Items: If you receive an item that differs from what you ordered, we will facilitate a return or exchange.

Timeframe for Returns

You must notify us within 30 days of receiving your order if you wish to initiate a return. Returns requested after 30 days will not be accepted.

Return Process

To start a return, please contact our customer support team at support@litecozy.com. Provide the following information:

• Order number

• Reason for return

• Relevant photos of the item

Once we assess your return request, we will provide a return address and, if applicable, a prepaid return shipping label.

Conditions for Returns

• The item must be in its original condition, including all packaging, tags, and labels.

• Items must not be used, washed, or damaged.

• We reserve the right to refuse returns if the product does not meet these conditions.

Refund Process

Once we receive and inspect the returned item, we will issue a refund within 1–2 business days.
The refund will be processed to your original payment method. Depending on your payment provider, it may take 7–10 business days for the refund to appear in your account.

Return Shipping Costs

We clearly distinguish who is responsible for return shipping costs based on the reason for the return:

Our Error (Free Returns): If the return is a result of our error (e.g., incorrect, defective, or damaged items), Litecozy will cover the full return shipping cost. We will provide you with a prepaid return shipping label.

Customer Reason (Buyer Pays): For returns initiated due to personal reasons (e.g., changing your mind, ordering the wrong product, size/color exchange), the buyer is responsible for all return shipping costs to Alpharetta, GA, USA.

International Customer Assistance: For customers located outside the United States who are returning items due to personal reasons, we understand the high cost of international shipping. To assist, we provide a $30 USD return shipping subsidy. This fixed amount will be deducted from your final refund to partially offset the cost of returning the item to our US warehouse.

Return Address

Litecozy.com Returns
11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
USA

Exchanges

If you wish to exchange an item for a different size, model, or color, please contact us with your exchange preference. We will guide you through the process. No additional handling fees or shipping charges apply.

Order Cancellation

To cancel an order before it has shipped, contact us immediately. Once the order has been shipped, the standard return policy applies.

Restocking Fee

We do not charge any restocking fees.

Need Assistance?

If you have any questions or need further assistance with returns and refunds, contact our customer support team:

• Phone: +1 229-901-9274

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT-5 / Eastern Time)

• Email: support@litecozy.com

We value every customer at Litecozy.com and are committed to making your shopping experience smooth and hassle-free.